We will accept returns as long as they’re unbroken. Here is the returns address below;
LN Services (UK) Ltd
PO BOX 228
If you have a faulty item, then there is a Freepost address you must return the item(s) within the first month of purchase. Please email us for the Freepost address.
The Freepost address is only for the use of returning faulty items from within the UK. When we receive the item back we will have the item checked, if the item is not faulty and the Freepost address has been used, then we reserve the right to charge a base rate of £4.20 to cover the postage cost and this may come out of your refundable amount.
Unfortunately we do not cover any postage charges to return items back to us if you’re outside of the UK. Although we’re working hard to change this.
Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
Replacement faulty items are sent back out to you free of charge within the first month of purchase.
All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to you.
We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.
Any products that are returned back to us and are not faulty and do not meet the returns policy will be held for 30 days. After 30 days if we have not had a response from you, the item will be destroyed, no refund will be given.
For any returns, please contact us through our website and we will send you a returns form for you to fill out for when you’re returning to our PO Box returns address.
Policy In Depth
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be returned in original condition & packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
5. The goods must be received back within 30 days from the day your customer received their order.
6. Lingerie and items of clothing must be returned unworn and still in its original packaging.
7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
Postage & Packaging
On occasion, there may be times when parcels need to be dispatched back to customers and further charges will apply. For a breakdown of reasons and prices for re-dispatch please view ‘the delivery’ page Here
Items received that are incorrect must not have the packing opened or tampered, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.
If an item is returned and found not to be faulty. Your account will be charged postage to return the item if requested.
Unwanted Wholesale Products
Any goods returned to us as unwanted will be refunded less a 25% restocking and admin charge, subject to the following conditions:
– The goods must be in their original condition and packaging including all shrink wrapping and plastic seals
– The good must be received by us within 14 days from the day you received your order
If the goods have been used or the above conditions are not met then we reserve the right to return the goods to you.